FAQ

Our return policy lasts 30 days. More information please check Return Policy

▶ How long does shipping take?

Shipping times vary based on location. Typically, it takes 7-14 days for international shipping.

▶ I can't use the coupon!

If there is a promotion that cannot be honored, please confirm whether the promotion code is applicable to the product in your shopping cart/whether the discount code has expired and other possible situations.

Of course, you can verify the specific non-applicable reasons by contacting us.

▶ Is my personal information secure?

Yes, we take the security of your personal information very seriously. Our website uses SSL encryption to ensure that your data is safe. We do not share your information with third parties without your consent.

▶ Can I cancel or change my order?

Orders can be canceled or modified before shipping. To cancel or change your order, please contact our customer service team as soon as possible.

▶ What do I do if I miss something in my order?

Sometime We will ship your order in 1 or more packages. When you find that the quantity is wrong or the product is wrong, please contact us in time.

▶ How long is the returns process?

Processing returns may take up to 10 business days from the day we receive your return. We will email you to confirm once your return has been processed.

▶ Payment Method

We accept PayPal. After entering the collection page, log in to your paypal account/the system will automatically jump. After payment is complete, we will send you an order confirmation email/SMS.

 Please contact us if you have any questions.