RETURN POLICY

Return policy

Here at Mactions we want you to be confident in knowing that we’ll partner with you to get you the perfect product. If your first purchase doesn’t work out like you thought it would, there are a few things you should know.

All Returns must be shipped back to our primary location, please do not ship returns back to the addresses which on the outer box.
You have a 30-day initial guarantee through Mactions If you’re outside of that first 30 days, many of our products carry manufacturer’s warranties that can assist you.
You can cancel your order up until the moment that it’s shipped – after that, it’s a return.
We don’t have processing/restocking fees.

You will be responsible for return shipping costs in the following scenarios:
1. You change your mind (e.g., deciding you no longer want the item after it has been shipped, or wishing to exchange it for a different color).
2. You selected the wrong product when placing your order—this includes choosing the incorrect color or an incompatible model (for example, if you order a product for a specific vehicle model despite the website explicitly stating that it is not compatible with that model).

For damaged or defective items during shipping, we will reship the package for you.

FOR DEFECTIVE OR DAMAGED ITEMS
All of Mactions' items are sold new-in-box unless stated, "refurbished or used". As such, Mactions guarantees that your merchandise will arrive in brand-new (unless stated, "refurbished"), working condition. If damage should occur during shipping, or that a product should arrive with defects from the manufacturer, we will replace the items at no cost to you.

For defective items, if the item is found to be faulty, please contact customer service within the first 30 days via email customer@mactions.net to report the defect and we will send you a prepaid shipping label to cover the cost of return shipping. Please be advised that some manufacturers require us to have you contact them directly if their item is returned as defective, but we will handle this process for you whenever possible. All defective items will be inspected upon arrival. If the merchandise is found to be defective as stated, then a replacement order will be placed at no cost to you. If the item is found to be without defect, it will be returned to you at your expense. Any defects discovered outside the initial 30-day period must be handled through the manufacturer following the manufacturer’s warranty.

FOR PERSONAL REASONS

You can return new items only, for a refund within 30 days of purchase.

For returns due to personal reasons, buyer pays Return Shipping.

Please make sure your returned item is well packaged when sending it back to us. Any item that is damaged due to improper packaging when returning will not be accepted. Refund will be given as money back by the way that you originally paid. If you paid with a debit card, then your debit card will be refunded. If you paid with Paypal, then you will be refunded in Paypal.

Please contact us for the return address.