RETURN POLICY

Return policy

Here at Mactions we want you to be confident in knowing that we’ll partner with you to get you the perfect product. If your first purchase doesn’t work out like you thought it would, there are a few things you should know.

All Returns must be shipped back to our primary location, please do not ship returns back to the manufacturer.
You have a 30-day initial guarantee through Mactions If you’re outside of that first 30 days, many of our products carry manufacturer’s warranties that can assist you.
You can cancel your order up until the moment that it’s shipped – after that, it’s a return.
We don’t have processing/restocking fees. We’ll handle the shipping costs for you (unless the reason for the return is a simple change of mind, you ordered the incorrect item or you simply prefer a different item – then you need to handle the shipping fees).
For damaged or defective items during shipping, we will reship or otherwise handle them for you

FOR DEFECTIVE OR DAMAGED ITEMS
All of Mactions' items are sold new-in-box unless stated, "refurbished or used". As such, Mactions guarantees that your merchandise will arrive in brand-new (unless stated, "refurbished"), working condition. If damage should occur during shipping, or that a product should arrive with defects from the manufacturer, we will replace the items at no cost to you.

For defective items, if the item is found to be faulty, please contact customer service within the first 30 days at +86-1353-5892-897 to report the defect and we will send you a prepaid shipping label to cover the cost of return shipping. Please be advised that some manufacturers require us to have you contact them directly if their item is returned as defective, but we will handle this process for you whenever possible. All defective items will be inspected upon arrival. If the merchandise is found to be defective as stated, then a replacement order will be placed at no cost to you. If the item is found to be without defect, it will be returned to you at your expense. Any defects discovered outside the initial 30-day period must be handled through the manufacturer following the manufacturer’s warranty.

FOR PERSONAL REASONS

You can return new items only, for a refund within 30 days of purchase.

For returns due to personal reasons, Buyer pays Return Shipping.

Please make sure your returned item is well packaged when sending it back to us. Any item that is damaged due to improper packaging when returning will not be accepted. Refund will be given as money back by the way that you originally paid. If you paid with a debit card, then your debit card will be refunded. If you paid with Paypal, then you will be refunded in Paypal.

Please contact us for the return label and return address.